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Technical Support Problem Questionnaire

We use this following form to obtain preliminary information that will help us perform the most accurate fault-isolation.

Please complete as many of the following questions as possible. A member of our technical support staff will then contact you to assist you with a resolution to your problem.
Contact Information
Name:
Company:
Customer Number:
E-mail:
Phone #:
Fax #:
Place of Purchase:

 

System Information
Machine Make (IBM):
Machine Model Name (Aptiva):
Machine Submodel (A44):
System Error Message (if any):
When does this error occur?
Always
Frequently
Seldom


Memory Modules
Please complete this section if you are having a problem with a memory module.
sample label
GOLDENRAM Part number (ends with "-GR"): Quantity:
Number of Chips on Module (both sides):
Chip Numbers (GM72V661641CLT-7J):
Enter the 49, 59, 695, 75 number(s) printed on the module's label:
Enter the ID # found on the same label as the options number:

 

Hard Drives
Please complete this section if you are having a problem with a hard drive.		  
GOLDENRAM Part number (ends with "-GR"): Quantity:
Previous / existing OEM part number in system:
RAID Type:
Controller type:
Operating system:
(Include version and Service Pack level)
External storage type:
Were all hard drives in the array upgraded? Yes
No
N/A


Comments:


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Wednesday, December 03, 2008