| 1. |
Approximately how often do you visit www.goldenram.com? (Check One) |
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More than once a day
3 times a week
Once every 2 – 3 weeks
Less than once a month
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About once a day
About once a week
About once a month
This is my first time to the site
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| 2. |
Have you filled out a Customer Satisfaction Survey for GOLDENRAM in the past 6 months? |
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Yes
No
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| 3. |
What best describes your relationship with GOLDENRAM? (Check One) |
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Customer
Business partner / reseller
OEM
End user of GOLDENRAM products
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Employee
Supplier
First time user of GOLDENRAM products
Other (Please specify)
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| 4. |
What was the primary purpose for your visit to www.goldenram.com today? (Check one) |
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To get information about your GOLDENRAM order
To request information about your Invoice or payment
To request a quote or place an order from GOLDENRAM’s Web site order system.
To find general information about GOLDENRAM’s product and warranties
Other (please specify)
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| 5. |
How easy was it for you achieve your primary goal for coming to www.goldenram.com today? (Check One) |
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Very Easy (Go to question 7)
Easy, but with some effort (Go to question 6)
Difficult (Go to question 6)
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| 6. |
Can you briefly describe any problems you were having with www.goldenram.com? |
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| 7. |
Other than the GOLDENRAM Web site you are visiting now, which of the following sites have you visited most frequently during the past month? (Check all that apply) |
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| 8. |
Please rate your satisfaction with GOLDENRAM, it's products, services and Web site and your satisfaction with other sites you have visited within the last month.
Using a scale of 1 to 5, where '5' means you are completely satisfied and '1' means you are completely dissatisfied, and then rate the other sites accordingly. |
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| 9. |
Using the same scale above (1 to 5), how would you rate www.goldenram.com on the following: |
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| 10. |
What sites did you compare GOLDENRAM to? |
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| 11. |
What, if anything, can GOLDENRAM do to increase your satisfaction with its products, services or Web site? |
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| 12. |
Based upon your visit to this site today, how likely are you to either start doing business or do more business with GOLDENRAM? |
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| 13. |
Which best describes your job responsibilities? (Check one) |
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CEO/President
IT Executive
Purchasing
Manager/Supervisor
Individual user
Financial/Credit Executive/Management
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IT Manager/Supervisor
Other IT Professional
Engineer
Technical Support
Other (Please specify)
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| 14. |
When the purchase of computer products, hardware or software is being considered for your department or organization would you be involved in or have any influence for the purchasing decisions? |
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Yes
No
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| 15. |
Would you like a GOLDENRAM Sales Representatives to contact you to discuss its products or services? |
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Yes
No
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